employee engagement

The disengagement of engagement: There’s a monster outside my window

Engagement surveys, done badly, can be disengaging for employees. If your response rates are declining, if news of an approaching survey creates dread among employees or if informal company conversations don’t match up to survey results, your engagement survey may be part of the problem.

 

Soteres Consulting has been involved in communicating engagement survey results at dozens of organizations. This is the third of three blogs examining some common engagement survey challenges, specifically:

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By | November 29th, 2016|employee engagement, internal communications|0 Comments

The disengagement of engagement: Please, give us more work to do

Sometimes the most disengaging thing a company can do is a badly executed engagement survey. If your company has to push harder with every survey to get the same response rate, if the water cooler talk does not match up to the survey results, if news of an approaching survey creates dread among employees, your engagement survey may be part of the problem.

 

Soteres Consulting has been involved in communicating engagement survey results at dozens of organizations. This is the second of three blogs that look at common dysfunctions of engagement surveys, with a few notes on how better communications can lead to better outcomes.

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By | November 15th, 2016|employee engagement, internal communications|0 Comments

The disengagement of engagement: Is the survey your biggest problem?

Sometimes the most disengaging thing a company does is its engagement survey. If your company has to push harder with every survey to get the same response rate, if the water cooler talk does not match up to survey results, if news of an approaching survey creates a sense of dread, it may be that your engagement survey is starting to be part of the problem.

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By | November 10th, 2016|employee engagement, internal communications|0 Comments

Get better value from company events

What is the dollar investment of one all-hands employee meeting? Forget the logistics: the venue, support staff, communications, and other costs. For a minute, just consider the salaries involved.

 

Assume 10,000 employees making an average of $50,000 per year, or about $24 per hour. For a two hour meeting (with 30 minutes of additional time for employees to show up and then get back to their desks): 24 times 10,000 times 2.5 is $60,000.

 

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Tactical and strategic employee communications

Successful communicators evaluate and synthesize company communications so that employees trust the messages they are hearing, have shared purpose and confidence in what they need to do and feel progress toward clear goals.

 

If you can imagine the company that attains to these ideals in their workforce — mutual trust, shared purpose, clarity of prioritized goals, confidence in action — then you can see the full strategic potential in your communication function.

 

So how does that translate to the actions and behaviors of communicators? What does it look like in the workplace?

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What does strategic communications mean? From bricks to cathedrals

There’s an old story about the building of a cathedral. The patron who has largely funded construction has asked for a tour of the building site, and the architect and foreman gladly oblige her.

 

On the appointed day, she arrives to be greeted by the pair, who promptly take her to where the work is being done. They encounter three brick masons over the course of the day, and the patron is greatly struck by the range of their attitudes and the quality of their work.

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