The CDC reports that on any given day about 1 in 25 patients gets an infection. That’s roughly 2 million people per year, and hand hygiene contributes significantly to the problem. Yes, hand washing translates to incalculable suffering and millions of dollars of unnecessary health care cost and waste. [...]
As August winds down, you may feel like you are falling behind when it comes to implementing and communicating Fair Labor Standards Act (FLSA) changes that will affect the exempt/non-exempt status of many employees. There are many web resources and organizations such as the PHRA to help you manage the change, but [...]
Janet, a director at ENCompetent Inc., summons Max to her office one morning. Max, a frontline manager, arrives at the door but he can hardly see Janet because she is working behind a giant red exercise ball that takes up most of the space on her desk. “What’s with [...]
Information overload is at this moment harming the productivity and competitiveness of your business. A 2009 Harvard Business Review article by Paul Hemp references research on “the surging volume of available information… [that] can adversely affect not only personal well-being but also decision making, innovation, and productivity. In one study… [...]
In the book, Leading Change, John Kotter identifies “a failure to communicate” as one of the major factors causing low success rates among corporate change initiatives. He estimates that in one month: the total amount of communication reaching the average employee is roughly 2.3 million words or numbers the typical communication of [...]
Frontline managers are the center of activity for companies — where grand strategy becomes practical activity. They also establish your organization’s most nuclear bond of trust. Employees generally turn to their immediate supervisor, not just for messaging content, but also for tone: Is this really going to work? Should we take this initiative seriously? Do [...]
There is a well-known photo of Lego people pushing a cart with square wheels. An observer stands to one side holding a set of round ones, while his laboring peers respond, “No thanks. We are too busy.” Nassim Nicholas Taleb is a veteran trader and thoughtful essayist. In his book, [...]
Most groups want to be strategic, but we often make assumptions about what that might look like. I addressed the topic of strategic communications at a high level in one of my recent posts. This time, I want to be more specific about the tactics of strategy. What can [...]
Big and complicated problems often generate big, complex solutions. Ken Segall puts it very well in his book, Think Simple, when he writes, “It’s in our DNA to prefer simpler things, yet we so often open the door to complexity. That’s because being complicated is easy. Making things simpler is [...]
Many people think of a top-down communication cascade as their go-to method for communicating important changes. A communication cascade begins when executive leaders take a set of messages to their staff meetings. Attendees are supposed to carry the same messages to their staff meetings and so forth, until theoretically every [...]